ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.
Partnership with Operations & Workforce Management.Speaker BIOs:
Over 20 years of contact center and leadership experience in the insurance, banking and corporate travel industries.
2013 Workforce Planning Professional of the Year.
Director of Contact Center Solutions at BCD Travel for 8 years.
Avid show collector.
- If you don't GO AFTER what you want, you'll never have it
- If you don't ASK, the asnwer is always no
- If you don't STEP FORWARD, you're always in the same place.