ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.

Members of the ACCP:

We hope all of you and your families are safe.   We are writing to share our meeting plans as we navigate Covid 19 impacts.    We have canceled our May meeting.   Our June meeting is planned for the 18th.    We have yet to decide if this meeting will continue as planned, as we will be monitoring Covid 19 guidance from local authorities.   Our priority is to safely return to our meetings as soon as it is reasonable.

Due to the unique nature of social distancing and stay home protocols we value your input as we decide our path forward.     

Please use this link  Click here for ACCP Survey  to answer some questions, which will allow us to include the perspective of the membership in our decisions to resume meetings.

Thank you all for your participation in the ACCP.   We are eager to resume our programs once it is determined it is safe to do so.

ACCP Board,

   Laura Kleekamp                Dan Stalker                         Janice Laster                       Fran Culbertson
   Shawn Hoy                        Paul Morrison                    Elliot Skinner


Connect via our Facebook page: ACCP-Facebook

Connect via our LinkedIn page: ACCP-LinkedIn 


Upcoming ACCP Events:

  • June:
    • TBD
  • July:
    • Summer Break
  • August: TBD
  • September: TBD
  • October: TBD
  • November: TBD
  • December:
    • Annual Meetings & Elections


February 2020 Presentation:      Trends in the Contact Center





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