ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.


  • When: Thursday, January 17, 11:30AM - 1:00PM
  • What: Sandler's Formula for Success with Customers:  F.O.C.U.S. O.N. T.H.E.M.
  • Presenters: Tom Mulligan, Managing Director, Sandler Training powered by Coffman
  • Where: Sandler Training, Bldg. 2, Suite 113
  • 6901 Shawnee Mission Parkway, Overland Park KS  66202
  • Parking: Parking lot is located at the back of the building. We are located in building #2 on the first floor (take
    the only left and go to the end of the hall)
  • Who: Open to members, non-members and guests
  • Cost: Lunch sponsored by the ACCP
  • RSVP: Respond to your Pingg invitation or send an email to any ACCP 
               board member (see "Contact" tab on


Formula for success is based on the 11 components of Sandler's Formula for Success with Customers:
F.O.C.U.S. O.N. T.H.E.M.

Speaker BIOs:

Tom Mulligan

Tom brings to the Coffman Group a record of uninterrupted success in sales and sales training. He is an award winning performer at the fortune 500 level and has helped thousands of small businesses achieve their goals. He understands business owners, because he is one.

He is known for his unrelenting enthusiasm and energy making him highly sought after to coach organizations looking for immediate improvement. When you are ready for real results, call on Tom and the Coffman Group. You and your business deserve the best.


    • 11:30 Check in, network, and note lunch selection (all)
    • 11:45 Welcome, Board Introductions & Announcements (Laura)
    • 11:50 Member and Potential Member Introductions:
    •           – name, company, and title (All)
    • 12:00 Upcoming events & Introduction of Presenter (Bret)
    • 12:05 Presentation, Q&A (Tom)
    • 1:00   Adjourn


Limit:  40


We are happy to share with you the link to the presentation document that Jill McCarthy presented at our December 2018 event at Union Station:

ACCP December Event: KCADC2018





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