ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.
Learn how intelligent software, natural sounds, physical waterfall and your headsets integrate to create an entire ecosystem of sound solutions that will enhance your agent metrics and most importantly, customer experience.Host BIOs:
Amy is a Major Accounts Manager at Plantronics, covering the Kansas City and St. Louis markets. With 15 years in the industry, Amy brings a wealth of product knowledge and experience in recommending solutions in a variety of customer environments.
Darcy currently serves as the Channel Development Director for Innovation Waves at Plantronics. In this role, she is responsible for developing and executing international go-to-market strategies for emerging product categories and solutions. With the launch of Habitat Soundscaping in July 2017, Darcy is responsible for creating new channel partner relationships and leading business development efforts.
We are happy to share with you the link to the presentation document that Jill McCarthy presented at our December 2018 event at Union Station:
ACCP December Event: KCADC2018