ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.
Panel discussion on Contact Center best practices from millennial engagement to work from home success.Speaker BIOs:
With a steadfast resolve and what could only be described as a crazy entrepreneurial gleam in his eye, Vince Fulgenzi threw open the doors at Vitec in 1989 and has never looked back. He cut his teeth, as a business owner, on voicemail/voice processing systems and put Vitec on the map as a contact center expert. Vince is a trusted advisor for centers around the globe. He is called upon to counsel on improving effectiveness and efficiencies of customer contact enterprises.
Michelle O’Brien is a partner and Vice President of Operations at VITEC, Inc. A visionary entrepreneur, she employed her keen market sense to shape VITEC into a customer centric organization.