ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.
Formula for success is based on the 11 components of Sandler's Formula for Success with Customers:
F.O.C.U.S. O.N. T.H.E.M.
Tom brings to the Coffman Group a record of uninterrupted success in sales and sales training. He is an award winning performer at the fortune 500 level and has helped thousands of small businesses achieve their goals. He understands business owners, because he is one.
He is known for his unrelenting enthusiasm and energy making him highly sought after to coach organizations looking for immediate improvement. When you are ready for real results, call on Tom and the Coffman Group. You and your business deserve the best.
We are happy to share with you the link to the presentation document that Jill McCarthy presented at our December 2018 event at Union Station:
ACCP December Event: KCADC2018