ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.

August 19, 2021 ACCP Meeting


Topic:  How To Thrive In Times Of Uncertainty

Speakers: Jones Loflin

Speaker Bios: 

Jones Loflin has made it his life’s work to deliver powerful ideas and practical solutions to individuals and organizations struggling with too much to do. His books are described as “illuminating” and his presentations as “unforgettable.” In his 26 years as a speaker and trainer he has helped countless people make better choices with their time so they can thrive in their work and life.

Program Overview: 

The past 18 months have created within many individuals and organizations a “wait and see” mindset. And while hope is a positive attribute, it’s not a means by which to secure better results for the future. The bigger question that needs to be asked is, “How can we move forward now even though the path isn't clear?"

In this highly interactive virtual presentation expect to gain insights on:

  • How to improve your resiliency in times of massive change
  • Use the “3Ps” to create a comprehensive plan to sustain yourself and your team in times of change
  • Develop daily activities and routines that move you and your team forward
  • Determine what’s NOT important right now so you can free up resources of time and energy
  • Increase motivation in times of uncertainty by celebrating "small wins"

Agenda:
     12:00 – Introductions and announcements
     12:15 – Presentation
     12:50 – Q&A and wrap-up

Join Zoom Meeting:

https://us02web.zoom.us/j/83583162640?pwd=UVJBeFlzVElLdHNxeHlYV1RGaktXUT09&from=addon

Meeting ID: 835 8316 2640
Passcode: 557401 One tap mobile
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Meeting ID: 835 8316 2640
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Upcoming ACCP Events:

  • 09/16/2021 - Contact Center Operator Site Visit (TBD)
  • 10/21/2021 - Contact Center Roundtable (TBD)
  • 11/18/2021 - Contact Center Operator Site Visit (TBD)
  • 12/16/2021 - Annual Meeting/Officer Elections (TBD)

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