ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.
Overview of scale, scope, technologies and agent metrics used in Briova Rx contact centers & site tour.
Shawn has 25+ years of customer service experience in telecommunications, financial services and health care. His background includes senior leadership positions with inbound customer contact centers, all aspects of account receivable collection management and extensive experience managing vendor outsourcing. Shawn has served on the Board for the ACCP for the last 10 years.
We are happy to share with you the link to the presentation document that Jill McCarthy presented at our December 2018 event at Union Station:
ACCP December Event: KCADC2018
2019 SURVEY RESULTS
What do you believe is the primary function of our association (ACCP)?
What would you like to see to improve or add to your membership experience?
How likely are you to refer a friend/colleague to join?
How do you use the website or LinkedIn group?
We are considering other platforms to communicate with our participants. Which of the following would you use/engage in to post information or get more information about ACCP?
We are considering changes to our meeting format. Please rate your interest in the following 1 for the least interest and 5 for the most interest [Same meeting format at lunch]; [Breakfast meetings]; [Quarterly half day session]; [Annual full day Expo]; [Evening Networking event]
What topics would you like to hear about?