ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.


  • When: Thursday, June 21, 11:30AM - 1:00PM
  • What: Operations and Workforce Management working together
  • Presenters: Christina Bell, Director Contact Center Solutions
  • Hosted By: Rodney Plattner & Janet Carter, BCD Travel
  • Where: BCD Travel
    10150 NW Ambassador, Kansas City, MO 64153
  • Parking: Front of building
  • Who: Open to members, non-members and guests
  • Cost: Free. Lunch sponsored by BCD Travel
  • RSVP: Respond to your Pingg invitation or send an email to any ACCP 
               board member (see "Contact" tab on


Partnership with Operations & Workforce Management.

Speaker BIOs:

Christina Bell
Over 20 years of contact center and leadership experience in the insurance, banking and corporate travel industries.
2013 Workforce Planning Professional of the Year.
Director of Contact Center Solutions at BCD Travel for 8 years.
Avid show collector.
Life Philosophy
- If you don't GO AFTER what you want, you'll never have it
- If you don't ASK, the asnwer is always no
- If you don't STEP FORWARD, you're always in the same place.


    • 11:30 Check in, network, and grab lunch (all)
    • 11:45 Welcome & Board Introductions (Laura)
    • 11:50 Member and Potential Member Introductions:
    •           – name, company, and title (All)
    • 12:00 Upcoming Events & Introduction of Presenter (Bret)
    • 12:05 Presentation
    • 12:45 Site Tour
    • 1:00   Adjourn
Limit:  25

We are happy to share with you some links to documents that were mentioned during the APRIL'18 event on Robotic Process Automation.


Robotic Automation Quick Start: QuickStart


Proof Of Concept Offer: POC






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