Valued membership, below is a read out of the aggregate responses from the recent membership survey conducted at our end of year meeting. The board felt it was important to share these responses to provide perspective to the membership. Upon your review you will see some consistent requests, notably regarding increased networking time/opportunity. The board will work diligently to adjust the focus of ACCP to incorporate the direction requested by the membership. We would like to thank you all for the feedback. Sample size was 29 members. If you did get a chance to provide your feedback and would like to, please contact Greg Elliot at greg@1102grand.com.
What do you like most about ACCP?
- Networking – 20
- Education – 5
- Tours – 2
- Education and Technology – 1 each
Dislike noted: Not enough time to optimize networking with fellow members.
What adds value to your ACCP membership (top four choices per member surveyed)
- Networking with other members – 29
- Share ideas/best practices – 22
- Learning about contact center technologies and practices – 18
- Gain more business exposure – 14
- Job Leads/Social aspects – 6 each
- Benchmarking/Access to member contact information – 4 each
What would incent you to bring guests to ACCP functions?
- Business card drop incentive drawing and ACCP hosted networking event targeted at new members – 15 each
- Earn a free event when a guest joins – 13
- Topics on program schedule – 11
- Opportunity for guest to make introductory/elevator speech – 9
Should we bring back Call Center of the Year Award and Call Center Leader of the Year Award?
These questions were asked separately, however generated the same responses listed below:
· Yes – 11
· No – 4
· Don’t Care – 12
Program information
How often do you attend ACCP meetings?
- I try to attend all meetings, if possible – 18
- I attend 3-6 per year, when the topics or locations are of interest – 6
- I attend less than 3 events per year – 2
How do you find out about ACCP events?
- Evites/Email from ACCP – 25
- Work of mouth/notice from other members – 4
With 11 meetings each year would you like to see more/less of the following?
1. Company Tours? More–25 / less–1
2. Speakers on specific topics followed by Q & A? More–20 / Less–1
3. Multiple roundtables allowing you to choose topic of interest to you? More–12 / Less–7
a. Rotate to another table midway through the meeting? Yes–8 / No–5
4. Additional open ‘Networking’ sessions during the year at various times? More–15 / Less–5
5. Conference calls or webinars? More–5 / Less–19
6. What topics and/or tours would you like to learn about/see in 2012? Below is an aggregate list of the topics that were requested:
- Cloud Technology
- KC Legislation
- Staffing Talent Trends
- Web Analytics
- Leadership Development
- CRM Tools
- Social Media
- Web Customer Service
- Roundtable
- Disaster Recovery
- Business Intelligence
- Order Taking
Should we meet the same day of week and time each month? Yes–22 / No–5
Should we vary days of week and times monthly? Yes–7 / No–20
Would you prefer some evening (5 or 6 pm start time) meetings? Yes–8 / No–18
How often: 1 ____, 2 _Three_, 3_One_, or 4 _Three_ per year.
Would you prefer some morning (7:30 to 9:00 am) meetings/networking events? Yes–10 / No–9
How often: 1 _One__, 2_Five_, 3_One_, or 4 _Two_ per year.
Select the primary reason you do not attend a meeting or event
1- Work conflicts - couldn't get away; too busy – 23
2- Topic was not of interest – 3
3- Driving distance – 2
Where are you located?
Johnson County/South KS – 21
North KC – 3
Downtown/Mid-Town – 1
Lee's Summit/Missouri South – 1
Outside the KC Metro area –0
Other _Raytown, Kearney, Kansas City_