ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.

NEXT EVENT

  • When: Thursday, November 15, 2018, 11:30AM - 1:00PM
  • What: Contact Center Leader Panel Discussion
  • Moderators: Vince Fulgenzi & Michelle O’Brien – Vitec, Inc.
  • Panel:
    Shawn Hoy – Director, National Patient Care Operations at BriovaRx
    Brain Dampman – Chief Operating Officer at ACQ Holdings, LLC
    Kim Prange – Director of Operations at Alliance Data
    Bret Collins – Director TriWest Healthcare Alliance
  • Where: Hereford House (Meeting room located upstairs to your right).
    5001 Town Center Drive, Leawood, KS 66211
  • Parking: Front of building
  • Who: Open to members, non-members and guests
  • Cost: Lunch sponsored by Vitec, Inc.
  • RSVP: Respond to your Pingg invitation or send an email to any ACCP 
               board member (see "Contact" tab on www.associationccp.com)

Program: 

Panel discussion on Contact Center best practices from millennial engagement to work from home success.

Speaker BIOs:

Vince Fulgenzi

With a steadfast resolve and what could only be described as a crazy entrepreneurial gleam in his eye, Vince Fulgenzi threw open the doors at Vitec in 1989 and has never looked back. He cut his teeth, as a business owner, on voicemail/voice processing systems and put Vitec on the map as a contact center expert. Vince is a trusted advisor for centers around the globe. He is called upon to counsel on improving effectiveness and efficiencies of customer contact enterprises.

Michelle O'Brien

Michelle O’Brien is a partner and Vice President of Operations at VITEC, Inc. A visionary entrepreneur, she employed her keen market sense to shape VITEC into a customer centric organization.

Agenda:

    • 11:30 Check in, network, and grab lunch (all)
    • 11:45 Welcome & Board Introductions (Laura)
    • 11:50 Member and Potential Member Introductions:
    •           – name, company, and title (All)
    • 12:00 Upcoming Events & Introduction of Presenter (Bret)
    • 12:05 Panel Discussion
    • 1:00   Adjourn
Limit:  40
 

We are happy to share with you some links to documents that were mentioned during the APRIL'18 event on Robotic Process Automation.

 

Robotic Automation Quick Start: QuickStart

 

Proof Of Concept Offer: POC

 

 

 

 

 

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