ACCP (Association of Customer Contact Professionals) is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Our membership consists of organizations of all sizes, from a variety of industries - including manufacturing, healthcare, financial, out source, legal, technology, staffing and more. We have first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.


  • When: Thursday, December 13, 11:30AM - 1:00PM
  • What: Annual Meeting & State of the Local Economy
  • Presenters: Jill McCarthy - Kansas City Area Development Council
  • Where: Board Room at Union Station (Pierpont's)).
  • 30 W Pershing Rd, Kansas City, MO 64108
  • Parking: Side of Union Station
  • Who: Open to members, non-members and guests
  • Cost: Pre-Pay - $10 members; $25 non-members (by Dec 11)
  •          Walk-in - $20 members; $30 non-members
  •            Respond to your Pingg invitation or send an email to any ACCP 
               board member (see "Contact" tab on


Annual meeting & voting for board positions. Jill McCarthy will discuss the state of the local economy, and the Development Council’s efforts to recruit new employers to the area, including call center specific efforts.

Speaker BIOs:

Jill McCarthy

Drawing on 25+ years economic development experience, Jill leads the strategy, initiatives and business recruitment activities for KCADC. She specializes in regional business recruitment across multiple disciplines such as customer service and shared service operations, data centers, headquarters, manufacturing, and distribution projects.



    • 11:30 Check in, network, and note lunch selection (all)
    • 11:45 Welcome, Board Introductions & Announcements (Laura)
    • 11:50 Voting – Pass around ballots to members
    • 12:00 Member and Potential Member Introductions:
    •           – name, company, and title (All)
    • 12:15 Presentation, Q&A (Jill)
    • 1:00   Adjourn


  • CHICKEN - Spring greens with roasted shallot vinaigrette. Grilled Chicken breast with roasted garlic whipped potatoes. Meyer lemon cake
  • SALMON - Green ceasar salad with Parmigiano and sourdough croutons. Grilled salmon with roasted garlic whipped potatoes. Vanilla bean panna cotta
  • STEAK - Pear & almond salad with sherry-dijon vinaigrette. 8 oz. KC Strip with roasted garlic whipped potatoes. Chocolate financier
Limit:  100

We are happy to share with you some links to documents that were mentioned during the APRIL'18 event on Robotic Process Automation.


Robotic Automation Quick Start: QuickStart


Proof Of Concept Offer: POC






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