When: Thursday, February 16th 11:30 - 1:00PM
What: Program: Customer Contact Professional Training
Where: MCC-Penn Valley, Campus Center Room 503
             3201 Southwest Trafficway, Kansas City, MO 64111
Parking: Park in 3-story parking garage east of campus, follow walkway to tallest building on campus
Cost: Free - Lunch will be provided by the MCC-Institute for Workforce Innovation

RSVP on Pingg:  http://www.pingg.com/dh75pjxqjsk3ym88f

Kansas City’s oldest and largest public institution of higher education, Metropolitan Community College (MCC), has answered the call with critical, rapid-response, short-term training to get people back to work. Employers require competent workers who not only get the job done, but who come prepared with the personal and social skills to fit within their organizations, which is why the Institute takes a holistic approach to job training and placement.

IWI’s Customer Contact Professional training for entry-level employees is focused on the application of
 - interpersonal skills, such as listening, speaking and non-defensive communication;
 - troubleshooting skills, such as asking questions, problem solving and customer service; and
 - technical skills, such as changing entries, managing records, and handling the full call with noting.

Participants learn the call center and customer service basics in a simulated call center setting. Each day includes time for the learners to improve their skills in MS Office, keyboard and keypad speed, and accuracy with spoken input.

The core curriculum comprises 80 hours of applied instruction. With additional 40 hour modules developed in specialty areas to meet employers’ needs.