host posted on October 01, 2007 08:55
Defining A “Employer of Choice”
Call Center Magazine’s Greg Levin wrote about what it takes to become an employer of choice – a term that defines a company where job applicants are dying to come aboard. Employer of Choice, Incorporated has a rigorous certification process based on
8 criteria.
1. Company. People want to work for organizations that are financially healthy, well-respected and forward-thinking. Contact centers can’t always change how the public views the company but they do retain control over how they project themselves and the role they play in the company.
2. Culture. What kind of culture does your center have? One way to assess this is the degree that agents are empowered, engaged and accountable and whether coworker
relationships are forming within the workplace environment.
3. Leadership. Employees want to work for leaders who are accessible, communicative and sensitive to internal and external factors influencing success.
4. Care of people. Employees really value organizations that respect work/life balance, promote wellness and that have flexible policies regarding where, when and how people work.
5. Meaningful work. Employees want to be challenged and engaged, and to feel a strong sense of purpose in their jobs.
6. Growth and opportunity. Most employees want to know that there is opportunity for advancement and growth in skill and income. They would like to see a roadmap.
7. Compensation and benefits. Money is always a factor. Employees with key skills expect higher compensation. That said, benefits and schedule flexibility are often more valuable.
8. Making a difference. Employees have greater respect and loyalty to companies that work with local communities by donating employee time and talent on local projects.