General

7 Habits of Effective Contact Centers

host posted on October 01, 2007 08:54

A white paper from e-Gain is intriguingly titled “7 Habits of Effective Contact Centers.” Borrowing a theme from Steven Covey, the following suggestions are offered:

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Call Center “saturation” rate

host posted on October 01, 2007 08:44

Call Center “saturation” rate is a way to assess wage impacts.

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