Beryl Companies was founded by Paul Spiegleman and his two brothers as an outsourced call center for the health care and hospital industries. The founders wanted to create a unique work culture and they have largely succeeded. Although they don’t pay their employees any more money than other outsourcers, they enjoy a turnover rate of less than 20%. Why? It’s all about making employees smile. Here’s how they do it.

[Read the rest of this article...]

Call Center Magazine’s Greg Levin wrote about what it takes to become an employer of choice – a term that defines a company where job applicants are dying to come aboard. Employer of Choice, Incorporated has a rigorous certification process based on 8 criteria.

[Read the rest of this article...]